vibeboutique Order & Shipping Policy

---

Welcome to vibeboutique. Every order we ship reflects our commitment to getting your grocery and kitchen essentials to you safely and on time. The guidelines below explain exactly how we handle orders, what shipping options you can choose from, and what to do if something goes wrong—so you always know what to expect from checkout through delivery.

---

Order Processing & Dispatch

• Standard Non-Perishable Orders: Orders are picked, packed, and handed off to the carrier within 1–2 business days (Monday through Friday, excluding federal holidays).
• Order Cut-Off Time: Orders submitted before 2:00 PM EST on a business day are generally processed the same day. Orders placed after 2:00 PM EST, or on weekends and holidays, are processed on the next business day.
• Perishable Goods Handling: Temperature-sensitive and perishable products are packaged using specialized cold-chain insulation and are dispatched only Monday through Thursday. This schedule prevents your items from sitting in transit over the weekend.

---

Domestic Shipping Rates & Delivery Estimates (United States)

Every shipping charge and delivery estimate is calculated and shown at checkout before you complete your purchase, so there are no surprises.

Shipping Method	Estimated Transit Time	Shipping Cost	Notes / Eligibility
Standard Shipping	7–12 business days	$5.99 USD	Standard ground shipping for all domestic orders.
Free Standard Shipping	7–12 business days	FREE ($0.00 USD)	Applied automatically to standard orders totaling over $50.00 USD.
Expedited Shipping	2–3 business days	$14.99 USD	Priority handling for faster delivery.
Overnight Shipping	Next business day	$29.99 USD	Express next-day delivery (order cut-off 2:00 PM EST).

Please note: Transit estimates begin once your order leaves our facility. During peak holiday periods or severe weather events, delivery may take slightly longer than the timeframes shown above.

---

International Shipping

vibeboutique currently delivers to Canada, the United Kingdom, Australia, and selected European Union countries.

• Estimated Transit Time: 7–14 business days after dispatch.
• Customs, Duties & Taxes: International shipments may be subject to import duties, value-added taxes (VAT), or customs handling charges assessed when the package reaches the destination country. These charges are set by your local customs authority, and the recipient is responsible for paying them.

---

Order Tracking & Delivery Confirmation

As soon as your order ships, we will send an automated shipping confirmation email with a direct tracking link and the carrier's details.

If your tracking number has not arrived, or tracking updates have not appeared, within 3 business days of your order confirmation, please contact our support team and include your order number so we can investigate promptly.

---

Order Modifications & Address Changes

Because we work to dispatch orders quickly, processing begins soon after your order is placed.

• If you need to correct your shipping address or change your order, please email us at [email protected] within 1 hour of placing it.
• We will make every effort to honor your request, but once an order has been transferred to the shipping carrier, we are unable to change the delivery address.

---

Damaged, Lost, or Compromised Shipments

We take responsibility for getting your order to you in proper condition:

• Perishable Items: If a perishable item arrives spoiled, compromised, or damaged because of a shipping delay, contact us within 48 hours of delivery and include photos. We will issue a full refund or send a free replacement right away.
• Lost or Damaged Packages: If tracking shows your package as delivered but it never arrived, or if any items arrive damaged, please reach out within 7 days of delivery.

---

Contact Us & Merchant Information

If you have questions about your shipment, available shipping options, or the status of an order, our team is here to help:

• Official Business Name: vibeboutique
• Customer Support Email: [email protected]
• Customer Support Phone: 16199336414
• Physical Business Address: 1209 N LINWOOD AVE, SANTA ANA, CA 92701-2716, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST